Product availability

The orders that are made through the Web are subject to the availability of it or the products that make up the order. If the order consists of several products and some / or all of these are not available, the customer will be notified of this circumstance through the means of communication provided and the amount will be reimbursed through the same system used for payment. , in case they had not been paid, no charge will be made for it or for the products that were not available. The lack of availability of any or all of the products that constitute the order supposes the partial or total cancellation of the sale.

Alta Native S.L. reserves the right to modify at any time, the quantity and type of products offered on the Web, to delete them from the sale, to incorporate new ones and, in general, to make any decision regarding their availability, as well as to modify their price.


Purchase orders

1. The Purchase Orders will be processed by electronic means from the web, the blanks having been completely completed and each and every one of the requested data being provided as mandatory.

2. Upon receipt of a Purchase Order, an order confirmation will be sent to the email address indicated in the Purchase Order (Confirmation).

3. In the event that at the time of receipt of a Purchase Order, and prior to the sending of the Confirmation, there were no available stocks of the Product or Products object of said order, the Client will be offered the possibility of:

• Wait until the product is available.

• Acquire a similar product.

• Cancel the Purchase Order.

4. The costs of packaging, packaging and shipping of the purchased products are not included in the price of the product.

5. All the prices of the products offered include VAT.



The price of the products will be paid exclusively, and at the Customer's choice, by any of the following means:

Through Paypal. The payment service through your Paypal account is provided directly by PayPal (Europe) S.à.r.l. & Cie, S.C.A. All liability in relation to the confidentiality and security of the information and data provided by the Client when paying for their electronic purchases through this system is excluded. Paypal is the secure and fast intermediation system for operations and online payments by Credit Card; it is easy to send and receive money nationally and internationally. With Paypal personal information is protected and will never be shared with the seller. In the case of an already active Paypal account, you can select the payment method and pay through your own account; just insert the email address and password. If you do not have an account, you can still select that form of payment and you will be redirected to the Paypal website where you must insert the credit card information. By clicking Pay; Paypal will debit the amount on the card.

By credit card. The service of payment by credit card is provided directly by the Santander bank, Alta Native S.L. is excluded from all liability in relation to the confidentiality and security of the information and data provided by the Client when paying for their electronic purchases by credit card, insofar as the treatment of said information and data is not exclusively found under the control of Alta Native SL.



Alta Native S.L. It only makes shipments to Peninsular Spain.

The delivery time of the products will depend on their availability at the time of ordering.

The delivery of all our products is done through urgent transport agencies. The customer can check the status of their order through the website or through the customer service department.

The delivery time will be as follows:

• For orders placed before 12 noon the delivery time will be 24 hours.

• For orders placed after 12 noon the delivery time will be 48 hours.

For the delivery of the shipment, the Client agrees to be at the address indicated for delivery either by himself or by a person authorized by him. In the event that none of these people are found at the indicated address or if delivery cannot be made due to erroneous data, the courier company in charge of shipping and delivery will contact the customer, according to the data that it has provided us, to set an alternative delivery date. In case the courier company cannot locate the client and proceed to deliver the order Alta Native S.L. You will NOT be responsible for your return or refund your amount.

However, if for any reason you are not satisfied with the order, you have 48 hours to return it. It is essential to contact us to specify the reasons for the return through our email. Depending on the agreement, the amount will be refunded or a free product will be sent.

You can also take the order directly in our warehouses. The client will make the order on-line but it will be the same, with his own means, which will pick it up at our warehouses at the address, Camí Guardadany Del Muladar, S / N Sueca.


Shipping costs

Shipping costs are NOT included in the price of the products. They will be shown at the end of the purchase and before the payment of the same.


Information processing

1. The Client authorizes to process, in an automated and responsible manner, their personal data for the uses and for the purposes, as well as under the conditions defined in their Data Protection Policy.

2. By completing and sending the corresponding Purchase Order, the User agrees that their Personal Data will be automatically processed by us, in the terms indicated in the Personal Data Protection Policy.